Türkçe

Terms of Service

Last updated: 28 July 2026

This is a convenience translation. The Turkish version is the authoritative text and prevails in case of any discrepancy.

1. The Service

suyla.ai is a software service (the "Service") that answers customer messages arriving at a business's WhatsApp line using AI, creates appointments and helps manage customer relationships. By creating an account you accept these terms.

2. Trial and Billing

  • New accounts start with a 14-day free trial; no payment details are required for the trial.
  • If no paid plan is chosen when the trial ends, account access is restricted; your data is not deleted.
  • Paid plans are billed monthly or yearly in advance and renew unless cancelled. On cancellation access continues until the end of the paid period; partial refunds are not provided.

3. WhatsApp Connection — Important Notice

The Service connects to your WhatsApp line using the "linked device" method. This is not WhatsApp's official Business API; if the line is used in breach of WhatsApp's terms (for example unsolicited bulk messaging), WhatsApp may restrict your number. You agree to use the Service for customer communication and in compliance with applicable law (in particular Turkish e-commerce legislation and KVKK).

4. AI Responses

AI responses are based on the information your business provides and may contain errors. The business is responsible for the accuracy of critical information such as appointments and prices. You can monitor every conversation from the panel and disable the AI at any time.

5. Data

You are the data controller for your customers' data; suyla.ai is the data processor. See the Privacy Policy for details. You can download your data at any time or permanently delete it together with your account.

6. Acceptable Use

The Service may not be used for spam, fraud, unlawful content or activities that infringe third-party rights. Accounts in breach may be suspended or terminated.

7. Limitation of Liability

The Service is provided "as is". We accept no liability for indirect damages; total liability is limited to the fees paid in the preceding three months.

8. Changes and Contact

These terms may be updated; material changes are announced by e-mail. Contact: [email protected]